ADM-261 TORRENT | ANSWERS ADM-261 FREE

ADM-261 Torrent | Answers ADM-261 Free

ADM-261 Torrent | Answers ADM-261 Free

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Tags: ADM-261 Torrent, Answers ADM-261 Free, New ADM-261 Exam Objectives, Valid ADM-261 Test Sims, 100% ADM-261 Correct Answers

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Hot ADM-261 Torrent 100% Pass | Efficient ADM-261: Service Cloud Administration 100% Pass

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The ADM-261 Certification Exam is designed to test the candidate's knowledge and understanding of Salesforce Service Cloud administration. ADM-261 exam is made up of 60 multiple-choice questions that are to be answered in 105 minutes. ADM-261 exam is timed and candidates are expected to complete it within the given time frame. The questions are designed to test the candidate's knowledge, skills, and understanding of Service Cloud administration and its various components.

Salesforce Service Cloud Administration Sample Questions (Q303-Q308):

NEW QUESTION # 303
Universal Containers would like for article to be different channel for social interactions.
What solutionshould a consultant recommend?

  • A. Create a Visualforce page on the customer community portal.
  • B. Set up communication channel layouts in the object manager to use Insert Article into Social post.
  • C. Create a Chatter group andinvite the customer to join with an external chatter user.
  • D. Set up insert Article into Social post and enable the customer community portal.

Answer: D


NEW QUESTION # 304
UC has two customer service contact centers and each focuses on a specific product line. Each contact center has a varying call volume, contributingto a high operational cost for the company. UC wants to optimize the cost without compromising customer satisfaction. What can a consultant recommend to accomplish these objectives? Choose 2 answers.

  • A. Cross-train agents on both product lines
  • B. Prioritize customer calls based on their SLA
  • C. Implement a customer self-service portal
  • D. Enable agents to transfer calls to other agents

Answer: A,C


NEW QUESTION # 305
Universal containers is implementing salesforce knowledge and immediately wants to begin building a repository of frequently asked questions(FAQ) encountered by contact center agents. How can this be accomplished?

  • A. Create an FAQ article type and configure theenable suggested articles option in support settings.
  • B. Define a data category called FAQ and assign category visibility to users in the contact centre role.
  • C. Enable ideas for contact center agents and have them submit FAQ articles at the time a case is closed.
  • D. Create an FAQ article type and enable the submit articles feature on the case close page layout.

Answer: D


NEW QUESTION # 306
UC wants to implement a Knowledge management process withthe following requirements: It must contain four different kinds of content: customer FAQs, product specifications, contact center procedures, and product manuals. It must provide the ability to filter Knowledge search results by a single product, multipleproducts, or all 56 products. Any product-related content created by contact center agents must be approved by the contact center manager and the Knowledge manager before being published. Product content should only be visible internally to contact centeragents who handle the product. How should a consultant recommend that Knowledge be configured?
Choose 3 answers.

  • A. Define approval processes for eacharticle type
  • B. Configure article types for each kind of content
  • C. Configure workflow rules for each data category
  • D. Define approval processes for each product
  • E. Configure data category values for each product

Answer: B,C,E


NEW QUESTION # 307
The Service Manager at Universal Containers wants to improve the adoption of public Knowledge Articles and has decided to review published articles that have NOT been updated in the last 90 days, so that out-of- date articles can be refreshed. Which solution will allow the Service Manager to see the articles that need to be reviewed?

  • A. Create a custom list view for Knowledge Articles that filters the results based on publication status and last modified date.
  • B. Provide the Service Manager with edit permissions to the standardKnowledge Article reports.
  • C. Create a custom report for Knowledge Articles that filters the results based on publication status and last modified date.
  • D. Provide the Service Manager with edit permissions to the standard Knowledge Article views.

Answer: C


NEW QUESTION # 308
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